Easy feedback and reviews for small businesses

Feedback Finch helps small businesses gain through valuable feedback and customer reviews.
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Customer Insight & Feedback

By collecting and analysing feedback, businesses can gain valuable insights into customer preferences, pain points, and areas for improvement.

Reputation Managemnt & Social Proof

Feedback Finch allows businesses to showcase authentic customer experiences, which can boost trust and credibility among potential customers.

Continuous Improvement & Innovation

Feedback from customers can inspire innovation by uncovering new ideas, features, or services that align with their needs and preferences.
For Consumers

Your feedback matters to your service provider.

Feedback Finch helps businesses hear your opinions and feedback. If something went wrong, they want to know. If something was great, they love to hear it!
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For Businesses

Feedback Finch helps you in two important ways:

  • Get honest feedback from your clients. If something went wrong, our feedback system helps you find out, so that you can keep improving. If customers had a negative experience, it gives them a way to voice their concerns, privately.
  • Get strong Google reviews. We all know that online reviews are very important for businesses. To grow your number of reviews you should have an automated system that asks every HAPPY customer for a review. How can do you that?
Team Feedback Finch

That’s where Feedback Finch comes in...

With Feedback Finch you can seek genuine feedback from every customer, without the feedback being public. If they're not feeling happy with you, we give them an opportunity to voice their concerns privately. For the customers who are happy with you, we ask them to write a Google Review.

This will help you hear real feedback of areas your business can improve, and at the same time help you build up your numbers of positive online reviews from happy customers.

Feedback Finch makes collecting positive Google reviews simple, from customers who have great things to say about your business.

Google Reviews: The key to business success and customer trust

Google reviews

Start building up your Google Reviews!

Google reviews are crucial for businesses because they enhance online visibility, establish trust through social proof, provide valuable feedback for improvement, and influence consumer behavior.

Managing and leveraging Google reviews effectively is essential for businesses to succeed in the digital landscape.
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Privacy Policy

We take privacy seriously. This policy outlines how we treat personal information. It includes personal information collected on Feedback Finch forms and visits to the website.

In this document “we”, “us” and “our” includes both Feedback Finch and any business that is a Feedback Finch client who was clearly identified on the form you may fill in.

What personal information do we collect from the people that visit our website?

We collect personal information from visitors of our site through our online forms. Personal information may include, but is not limited to, name, email address, services requested, store or location served by, IP address, date and time stamp, browser type, and more.

When do we collect information?

We collect information from you when you fill in a form, place an order, subscribe to a newsletter, visit our website, respond to a survey or marketing communication, click a trackable link in an email, or enter information on our site or related service.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To identify you.
  • To allow us to better serve you in responding to your customer service requests.
  • To improve our website or landing pages or other aspect of our work.
  • To administer a contest, promotion, survey or other site feature.
  • To ask for ratings and reviews of services or products.
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To quickly process your transactions.
  • To create advertising and messages.
  • To communicate with you.
  • To improve our internal customer service, sales process and for quality assurance purposes.
  • Any other purpose required or permitted by law.

How do we protect your information?

Our website plugins and systems are updated regularly to keep them secure and make your visit to our site as safe as possible.

We use an SSL certificate to encrypt all personal information that is passed through the sites.

Do we use ‘cookies’?

Yes. Cookies are small files that enable the site’s or service provider’s systems to recognise your browser and remember certain information. For instance, cookies can be used to remember and process the items in a shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Keep track of advertisements.
  • Improve your website experience (e.g. if content was revealed after a specific amount of time on a page, we might show you this content immediately if you return to that page.)
  • Enable our call tracking technology.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient may not function properly.

Cookies for Analytics and Advertising:

We may use analytics software on our site (such as the Google Analytics) to collect non-personally identifiable information about your activities on this website.

We may also use third-party services to provide such services as conversion tracking and remarketing (such as Google, Facebook, ActiveCampaign, Hubspot or others). These services use cookies to help us identify the successfulness of our marketing. They may also enable us to display adverts and messages to you, on third party websites or in your inbox, based on your engagement with our website or marketing material.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.  Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Third-party disclosure

Sites that refer to this privacy policy are created by Feedback Finch, often on behalf of our clients.  When these sites collect information Feedback Finch passes the information to the party for which the site was created for and retains a copy of the information.

We do use trusted third-party services in operating our business, and at times may transfer your personal details to these services we are using – such as website hosting partners, bulk email providers, call tracking providers, and other parties who assist us in operating our websites and landing pages, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page (this page)

You can change your personal information:

  • By emailing us, or our respective client that the online form was for
  • By calling us, or our respective client that the online form was for

You can opt-out of email communications

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with Unsolicited Electronic Messages Act 2007, we agree to the following:

  • Include clear and accurate contact information in emails
  • Give clear instructions on how to unsubscribe
  • Honour opt-out/unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Feedback Finch – A product of Duoplus
89 Church Road
Hamilton, 3200
New Zealand
admin@duoplus.nz
0800 001 594

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